News & Information for ITIL, ISO 20000 and ITSM

The contents of each issue are listed below. Click on a story to view the specific page

Issue 1 - Hightlights Note that issues 1 and 2 of the newsletter was intended solely to introduce the basic concepts of ITIL. Subsequent editions are more 'news' related. Introducing ITSM Concept? What is it? What does it involve? How is it related to ITIL? ITIL History A short round up of its origins The ITIL Framework Explains the basics: What are the objectives of ITIL? What is the ITIL Framework? Common ITIL Terms A break down of some of the basic terms and phrases

Issue 2 - Highlights Note that issues 1 and 2 of the newsletter was intended solely to introduce the basic concepts of ITIL. Subsequent editions are more 'news' related. ITIL Service Support A guide to the different disciplines within ITIL service support. ITIL Service Delivery A low down on the contents of ITIL service delivery. The Benefits of ITSM What are the benefits of ITSM... in a nutshell. BS15000 An introduction: What is it? How does it relate to ITIL?

Issue 3 - Hightlights ITIL Certifications A brief introduction to the Foundation Certificate, the Practioners Certificate and the Managers Certificate. ITIL Certifying Bodies An intro to the two certifying bodies: EXIM and ISEB The Future of ITIL A number of significant changes lie ahead! COBIT & MOF A quick look at some of the other management frameworks

Issue 4 - Highlights - new ISO 20000 All the latest news with respect to the re-publication of BS15000. ITIL Version 3 An outline of the lengthy process underway to refresh the IT Infrastructture library itself How Global is ITIL? A review of common experiences with the implementation of this aspect of ITIL The Service Level Agreement The importance of a quality SLA in a security context.

Issue 5 - Coming Soon ISO 20000 All the latest news with respect to the re-publication of BS15000. ITIL Exams A guide on the different approaches available to tackles these, along with some useful tips and advice The ITIL Help Desk A review of common experiences with the implementation of this aspect of ITIL The ITIL Job Market An assessment of the latest employment situation.

And Finally.... Do you have any news or information related to ISO 20000, ITIL or ITSM in general? Were you involved in the development of either ITIL, ISO 20000 or any other recognized framework? Have you ever written a case study on the implementation of any of these frameworks? If so, why not submit an article or news story? We will select and publish the most appropriate submissions in future editions. Last but not least... don't forget to subscribe! It is entirely free.

The ITIL Newsletter is published approximately three times per year, and is free of charge.