ITIL ISO 20000 ITSM

News & Information for ITIL, ISO 20000 and ITSM

The contents of each issue are listed below. Click on a story to view the specific page

  Issue 1 - Hightlights

Note that issues 1 and 2 of the newsletter was intended solely to introduce the basic concepts of ITIL. Subsequent editions are more 'news' related.

  Issue 2 - Highlights

Note that issues 1 and 2 of the newsletter was intended solely to introduce the basic concepts of ITIL. Subsequent editions are more 'news' related.


  Issue 3 - Hightlights

  Issue 4 - Highlights - new


  Issue 5 - Coming Soon

  • ISO 20000

  • All the latest news with respect to the re-publication of BS15000.

  • ITIL Exams

  • A guide on the different approaches available to tackles these, along with some useful tips and advice

  • The ITIL Help Desk

  • A review of common experiences with the implementation of this aspect of ITIL

  • The ITIL Job Market

  • An assessment of the latest employment situation.

  And Finally....

    Do you have any news or information related to ISO 20000, ITIL or ITSM in general? Were you involved in the development of either ITIL, ISO 20000 or any other recognized framework? Have you ever written a case study on the implementation of any of these frameworks?

    If so, why not submit an article or news story? We will select and publish the most appropriate submissions in future editions.

    Last but not least... don't forget to subscribe! It is entirely free.

The ITIL Newsletter is published approximately three times per year, and is free of charge.

 


OFFICIAL SOURCES

ISO 20000 can be obtained from:
Either:
StandardsDirect (BSI) via their ISO 20000 Page
Or:
Or as part of the starter kit ISO 20000 Kit

**BREAKING NEWS** **ISO 20000 Published**

The international standard for service management has finally been published. It comprises two documents: ISO 20000-1 and ISO 20000-2. See elsewhere in this archive for further information. .



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