ISO 20000 News

ISO 20000 is basically the re-publication of BS15000, with a number modifications and minor changes. These amount largely to the following:

• Alignment of Parts 1 and 2
• Standardization of terms
• Clarification of the wording of a number of the requirements
• A relatively small number of changes to requirements.

It is believed that it will cover the aspects of ITSM that are actually the cause of 80% of the total spend on information technology by most organizations. It is intended that it will provide a common understanding of the management of IT services worldwide.

Like BS 15000, it will be published as two documents: ISO 20000-1, which is the Specification for Service Management, and ISO 20000-2, which is the Code ofPractice for Service Management.

Upon publication it will be available for download from BSI's ISO 20000 StandardsDirect Outlet.

Other references are:
The ISO 20000 User Portal
ISO 20000 Central

Updates

We intend to post information on the ISO 20000 standard as soon as we receive it. Please bookmark this page for future reference.