During first quarter of 2005, Office of Government
Commerce (OGC) conducted an extensive worldwide public consultation process to
collect opinion from ITIL community. This was part of the 6 month ITIL refresh
project undertaken by OGC to define the scope and development plans for a new
version of ITIL best practice guidance.
The findings were consolidated into a report. The outcome of the project shall
shape the future version of ITIL.