ITIL ISO 20000 ITSM

ITIL Newsletter: News & Information for ITSM

The Benefits of ITSM

Some of the Key benefits are listed below:  

         Facilitate realization of following Business-IT objectives

o       Optimize IT resource Utilization

o       Reduce Costs

o       Improve Availability

o       Tune Capacity

o       Increase Throughput

o       Improve Scalability

         Aligns IT with the business needs

         Create environment to shift from a technology to service based culture

         Improves ability to absorb rapid change

         Improves quality of IT services

         IT perceived as offering value to the organization

         Ensures everyone speaks the same language

         Better information on current IT services

         Clearer view of current IT capability

         Enhances customer satisfaction

         Improves IT staff motivation

         Greater flexibility for the business through improved understanding of IT support

         Enhanced image of IT as business partner

         Improved cycle time for changes and greater success rate





 

 

 

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