There are three levels of individual certifications in
the ITIL qualification scheme.
This is designed to provide a foundation level of
knowledge in IT Service Management and is aimed at all personnel who wish to
become familiar with the best practices for IT Service Management, as defined in
the IT Infrastructure Library (ITIL). The Foundation Certificate in particular
enables people to understand the terminology used within ITIL.
This is aimed at those who are responsible within their
organization for designing specific processes within the IT Service Management
discipline, and performing the activities that belong to those processes. The
Practitionerís Certificates focus on the depth of understanding and
application of those subjects, treating each subject as a specialization.
The Managerís Certificate is aimed at those who need
to demonstrate a capability for managing ITIL-based solutions across the breadth
of the Service Management subjects.
ITIL accreditation demonstrates that an individual has
met the standards in Service Management as set by an examination certification
board comprising representatives from OGC, itSMF and the Examination Institutes.